Our commitment
Grief already makes everyday tasks harder. We will not let our website add to that weight. Materra Care is built to be usable by everyone — including people who use screen readers, keyboard navigation, voice control, or magnification, and people whose attention or vision is affected by exhaustion or trauma.
Standards we follow
We aim to meet WCAG 2.2 Level AA. That means, among other things:
- Sufficient color contrast for text and meaningful UI.
- Full keyboard navigation for all interactive elements.
- Semantic HTML with proper headings, landmarks, and labels.
- Alt text for meaningful images.
- Forms with visible labels and clear error messages.
- No autoplaying audio or sudden motion.
- Plain, non-clinical language so families in grief don't have to decode jargon.
Trauma-informed design
Beyond technical accessibility, we design for cognitive load. We avoid alarming colors, urgency timers, dark patterns, and pop-ups. Forms are short, the path forward is always clear, and you can return to where you left off.
Known gaps
No platform is perfect. If you encounter a barrier — a button you can't reach with a keyboard, a screen reader announcing the wrong thing, contrast that hurts your eyes — please tell us and we will fix it.
Tell us
Email accessibility@materracare.com or use our contact form. We respond personally, usually within two business days.